Deliveries, Returns & Refunds

Delivery and returns information for Byre Bodycare's online store

Please find below information on our delivery times, returning goods and refunding payments. If you have any queries or require further information, please contact us.

 

DELIVERY / MISSING ORDERS & ITEMS/ RETURNS / REFUNDS

 

DELIVERY

Delivery Costs
UK Royal Mail 48 (tracked): £3.95
UK Royal Mail 24 Next Working Day (tracked): £5.95*
EU and Europe (tracked and signed-for courier): £30.00
Rest of the World (tracked and signed-for courier): £40.00

Our delivery costs are comprised of picking and packing charges, storage, the actual packaging, plus the cost of delivery itself. We strive to keep shipping costs as low as possible whilst ensuring the quick and safe delivery of customer's purchases. Occasionally, if a package is particularly heavy or valuable it may be sent by courier at no extra cost to you.

Delivery Times
UK Royal Mail 48: 3–6 working days
UK Royal Mail 24 Next Working Day: 1 working day*
EU and Europe: 5–7 working days
Rest of the World including USA and Canada: 5–15 working days

* Next Working Day delivery is available for completed UK orders placed Monday to Thursday (excluding Bank Holidays) before midday GMT. Orders placed on a Friday will be delivered the following Monday. A signature may be required on delivery so please ensure there is someone in at your Shipping Address to receive your order.

If your order cannot be delivered, a card should be left to notify you of the delivery attempt (though this may not happen if the delivery address is a block of flats, if the address is protected by an intercom entry system or if there is no obvious letterbox). The card will contain details of how to re-arrange delivery. After 5 working days from the first delivery attempt, if the order has not been delivered or collected, then the goods will be returned to our warehouse and you will need to contact us to re-arrange delivery – this may be subject to an additional charge.

Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker. Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

Important: Overseas orders may be liable to import tax or customs charges for which customers are solely liable for.

Maximum Order Weights
For all orders, the maximum weight is 10KG. If your order weighs more than this, you may not see any delivery options at the checkout. Please contact us for a bespoke delivery cost.

 

MISSING ORDERS & ITEMS

Missing Orders
Get in touch with us if your order does not arrive when it should (see above). We’ll find out what happened to your order and get it to your doorstep as soon as possible.

Important: We cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.

Missing Items
Please contact us immediately if your delivered order is missing any products. We'll find out what happened to your order within three (3) working days and we'll get them to you as soon as possible or give you the option of a full refund of the missing items.

 

RETURNS

Byre Bodycare want you to be happy with your new purchase. However if you need to return an item we are here to help.

We guarantee our products for twelve (12) months from the date of purchase. In the unlikely event of one of our products failing we will exchange the product for you or, if you wish, give you a full refund.

Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund or exchange. Goods must be completely unused and in a saleable condition.

The UK’s Consumer Contracts Regulations require that you provide written notice of cancellation (i.e. you wish to return the goods) within fourteen (14) working days. Goods do not have to be returned within this period for you to secure a refund. A refund must be made within fourteen (14) days of the receipt of your written cancellation, but we may delay refund if we have not received the cancelled items or sufficient evidence they have been returned. If items have been sent by a non-standard delivery method requested by the customer, the additional cost for this non-standard delivery will not be refunded.

How to Return a Product
To return an item, first please contact us for a returns number and a pre-paid returns label (where applicable).

Then wrap your goods securely and please print-off and include your original confirmation email or shipping email with your return. Alternatively please indicate your order number on a separate piece of paper.

To help us improve our service we would appreciate it if you could indicate the reason for returning your purchase.

If you are not using a pre-paid returns label then you can return your product(s) to this address:

Byre Bodycare (Website Returns)
C/O Brandcare Group Ltd, Unit 11 Towergate Industrial Park,
Colebrook Way, Andover, SP10 3BB, United Kingdom

For your protection, we strongly recommend that you use an insured recorded delivery method as we cannot be liable for any returns not sent using our pre-paid returns label.

 

REFUNDS

If you decide to return a product to us, or if you have a faulty product and wish to have a refund instead of an exchange, we will notify you via email of your refund and we aim to do this within fourteen (14) working days.

The refund will go to your original payment method, so for example if you paid for your goods by card then we will refund your money back to that card, or if you paid using PayPal, then we will refund you via PayPal.

Important: We can only refund shipping costs if the return is a result of our error or if you are returning a faulty product. We can only process returns and refunds for items purchased directly from the online store at byre.co.uk.

Last updated 28 October 2019. E&OE.

 

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